What to expect
Mobile Spa Etiquette
We provide all the equipment, tools, and products needed to perform your service even the extension cords. We need you to just find your favorite place to sit and be relatively close to a plug. We have our own seats for both our manicures/pedicures/lash services. For our pedicures, we have a mat that is placed under the foot basin so your floor or carpet will NOT get wet. We also use one-time use pedicure liners, nail files and maintain very high sanitation and disinfection standards. We will contact you the day before to inquire about your desired color for your manicure or pedicure and will bring several options for you to choose from. We look forward to serving you!
Our Arrival
We will try to arrive 10 - 15 minutes prior to reservation to set up, if not we will see you at your appointed time.
Late Start
If we start the services late due to clients arriving late you may receive a shortened service so the technician can stay on schedule.
If the arrival is too late you may have to reschedule which could require forfeiture of your deposit if a deposit was not paid then a $15 last-minute cancellation fee for each service may apply.
DEPOSITS/Prepayments
We do require a deposit to book all services; the deposit will go toward your balance. The final payment is processed sometime before the reservation.
CANCELLATIONS/Rescheduling
If the reservation is canceled with less than 72 hours notice the deposit will be forfeited and another deposit will be required to rebook.
NO SHOWS
We require full payment of services for clients that NO SHOW/NO CALL. A client that has no-show/no-call will have to pay the owed balance prior to re-booking. If this happens more than twice we reserve the right to deny serving the client.
Gratuity
Gratuity is not included in your services but can be paid with your card or cash at checkout at the discretion of the client. Gratuities are typically 18% - 20% of your full-service price. Our licensed professionals always appreciate gratuities.
REFERRALS
Get a $30 Credit to use towards your services. You will get (3) $10 gift cards that can be used for 3 separate reservations. Thank you in advance!
Products...Services Policy
Sales on services & service packages are final. If you are unsatisfied with a service please bring it to our attention immediately and we will try to resolve your concern.
Products are non-refundable.
Gift Cards
Gift Cards are available for purchase and are final sale and can be used for services or for product purchases, but are not redeemable for cash.
Prior to Reservation
Waxing/Facial Clients please stop application of all of your retinoid and alpha hydroxy acids at least 3 days prior to your reservation.
Lash clients please arrive with no eye makeup prior to your lash reservation.
Payment
We accept Visa, American Express, MasterCard, and Discover. We do not accept Cash or Checks for payment of services.
Animals/pets
Please keep your animals/pets in an area where they will not interfere with the technician’s work. If this has not been adhered to the technician can stop the service at their discretion.
Flat Travel Fee
We do require a flat travel fee per location. We Currently Serve Maryland only but hope to resume services in DC, and No VA, soon!